Do you have questions?
Need to know about our shipping and returns policies?
Everything you need to know is here or you can contact us

Covid-19 Update

Post our recent renovation, which we have redone all our floors, cleaned all the surfaces and storing areas. Our physical shop is open with skeleton staff and low foot traffic, which is conducted under current government guidelines.

We also offer ‘by appointment solo visits’ in and out of hours if necessary during the Covid period.

We have also finally set up our online shop for your convenience.

Pick ups and deliveries are still possible by appointment and conducted under current government guidelines.
Thank you for supporting our small business.

Refund & Returns

Refund & Returns

48 hour returns

We want you to love the products you buy from us. If you change your mind, you may return it to us within 48 hours of the date you received it, no questions asked. You will be responsible for the actual shipping costs to facilitate a change of mind return. Items returned must be in ‘as same’ condition as purchased. This means they have not been damaged from the time you’ve received the goods.

Within 3 business days of receiving your return, and subject to confirming it is in ‘as same’ condition, we will issue you with a store credit voucher or exchange via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.

  • We do not refund.
  • Store credit voucher or exchange only.
  • Valid for one (1) year from the date of issue.

Shipping/Delivery Policy

Shipping/Delivery Policy

  • All purchases including online DO NOT include delivery fees or charges. Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination.
  • Upon purchasing your product(s) one of our staff will call you to book in your delivery. Items purchased need to be delivered within two weeks of the purchase date. If this time period doesn’t suit you then we can discuss further arrangements to be made.
  • We can accommodate delivery directly to your home, whether to Sydney metro or inter-state. Worldwide shipping options available, please speak to VAMPT office to enquire on these options.
COSTS

For example, for Sydney metro delivery the approximate rates are:

Two men and a Long wheel base van – $135 per hour.
One man and a Long wheel based – $100 per hour.

  • All delivery and toll charges are included in the agreed delivery fee and you pay the removalists directly upon receipt of your goods.
  • All items are delivered by our own professional staff who are trained in furniture removals. If you have requested/paid for a 1 x person delivery service only and 2 x people are required to unload the item then it is your full responsibility to have a reliable/capable person at the delivery address who is willing to follow instructions from our delivery driver. If the driver cannot unload and goods are returned to our store then another delivery charge will be incurred/no refund of initial delivery charges.
  • If we arrive at the delivery premises and no one is present to receive the goods and the truck/goods returns to our store then another delivery charge will be incurred/no refund of initial delivery charges.
  • If customers engage an independent delivery service to pick items up, it is the customer’s full responsibility for how goods are delivered to them, once they are picked up from our store, Vampt Vintage Design is not responsible for any damage to goods incurred by an independent delivery service.

Privacy Policy

Privacy Policy

This policy sets out how Vampt Vintage Design will handle the personal information that you may disclose to us when you use the Vampt Vintage Design website or other services. This policy contains information on how Vampt Vintage Design collects, uses, discloses and stores personal information. The policy can be broadly summed up by this statement: Vampt Vintage Design will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us. 

Vampt Vintage Design may collect personal information such as your name, address, telephone number, email address and age.
Vampt Vintage Design does not collect sensitive information (for example: medical history) from users of the Vampt Vintage Design website.  

How Vampt Vintage Design collects personal information

We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), if you sign up for an account with us and also if you enter a Vampt Vintage Design competition.  

How we use your personal information

In general, Vampt Vintage Design will only use your personal information to provide the product or service that you have requested from us. More specifically, Vampt Vintage Design may use your personal information to:

  • Communicate with you to facilitate your order
  • Arrange delivery of the item(s) that you have ordered
  • Take payment for the item(s) you have purchased

Vampt Vintage Design uses cookies, IP addresses and other statistical information to improve our websites, look at aggregated usage statistics, save items that are in your basket and provide other personalized features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services

Vampt Vintage Design will only communicate with you by email if you have provided us with your email address and consented to receive email communication from Vampt Vintage Design.

The Vampt Vintage Design website contains links to the sites of third parties. These third party sites are not under the control of Vampt Vintage Design. Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.

Who we share your personal information with

Who we share your personal information with

Our suppliers

We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient’s name and contact details if necessary.

Our logistics partners

We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary

Our billing & security partners

We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.

How you can control your personal information

You can at anytime unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by Vampt Vintage Design.

Security Information

Security Information

When you browse our site and most importantly when you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information with 256 Bit SSL encryption. 256 Bit SSL encryption is the industry standard encryption technology. The easiest way to tell if the information you’re entering is secure is to look at the address bar in your browser. If the URL starts with https:// then you’re on a secure page. 

About these Terms and Conditions

These Terms and Conditions, which include our Privacy Policy, set out the terms of the agreement between you and Vampt Vintage Design. By using our website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of our website, including any purchase of goods from us, is subject to the terms thereof.

These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, please contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.

Accessing our website

We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly).

You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.

Our website changes regularly

We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.  

Your order

Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier or by Vampt Vintage Design instore delivery, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia. 

All delivery charges are separate and are the full responsibility of the purchaser and not included in the sale price of any item on display or purchased.

In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Prices, payment and GST

All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by various methods, including by credit card (Visa and MasterCard), PayPal, Stripe.

The retail price for each product is provided to us by our supplier’s and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our website or other form of notification.

Security Policy

When purchasing from Vampt Vintage Design your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. We don’t store any of your payment details nor do we have any visibility of them. If you have any questions regarding our security policy, please contact us: 09 9699 1089.

Faults and Warranty Claims

If an item arrives that is missing parts, is faulty, is defective, please take photos or video clearly illustrating the problem and contact us, within 2 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with.

Liability

To the extent permitted by law, we, our directors and employees, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website, products or services or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including

Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of our website which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, and in the case of Australia to the extent permitted by the Competition and Consumer Act 2010 (Cth), our liability is limited and if any liability remains it will be limited to any one or more of the following in our sole discretion:

  • in the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods; and
  • in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.

Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question. You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of our website, or any other products or services accessed via our website.

Third party websites

Where our website contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein).

Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).

You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content from our site for any purpose. We reserve the right to withdraw linking permission without notice.

Other Policies

The Privacy Policy available on our website informs you of our practices regarding the collection, use and disclosure of any information we collect from or about you. Our Privacy Policy forms part of these Terms and Conditions. We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. In order to purchase through our website, you will be requested to provide your personal details, in particular, your real name, billing address, shipping address, mobile phone number and email address. Furthermore, you will be required to provide payment details. By entering your payment details you warrant that you are the authorised account holder and that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. You shall comply with our policies and guidelines as apply from time to time.

Force Majeure

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, postal theft, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website (such as Facebook) or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.

Applicable law

These Terms and Conditions, including our Privacy Policy are governed by the laws of New South Wales, Australia and are subject to the non-exclusive jurisdiction of the courts of New South Wales. Our website is available only to people who can form legally binding contracts under applicable law.

Contact details

ADDRESS

488 Elizabeth Street, Surry Hills, NSW 2010, AUSTRALIA

EMAIL

info@vamptvintagedesign.com

COMPANY DETAILS

VAMPT VINTAGE DESIGN Pty Ltd | ABN:  19554909262

Telephone

+61 2 9699 1089